Leaving your vehicle at a shop for repairs can be stressful. That’s why we’ve developed a comprehensive Communication Promise to ensure you’re always in the loop about your vehicle’s repair progress. Our commitment to transparent, frequent, and meaningful communication sets us apart and provides you with peace of mind throughout the entire repair process.
Why Communication Matters
Clear and consistent communication is the backbone of our service. It helps:
- Reduce anxiety about your vehicle's status
- Allow you to plan your schedule more effectively
- Ensure you're informed about any changes or decisions that need to be made
- Build trust between you and our team
Communication Milestones
We've established key milestones throughout the repair process where you can expect detailed updates from our team. Here's what you can look forward to:
Walkaround Sheet: This is the first part of our Customer Consultation where we discuss damage from the incident, pre-existing damage, any aftermarket parts or modifications, and get your initial concerns.
Visual Estimate: This is the second part of our initial Customer Consultation, where we discuss our findings and outline the repair process.
Post-Blueprinting Update: Once your vehicle is in our shop for repairs and we've completed the disassembly, we'll contact you with any new findings or adjustments to the repair plan.
Parts Ordering Confirmation: We'll let you know when parts have been ordered and inform you of any possible parts delays that could be a result of backordered parts or warehouse availability.
Target Date: When we have received enough parts to begin repairs, we will be able to provide a rough target date for completion by factoring in labor hours and any calibrations or sublet work
Automated Updates
In addition to these personalized communications, our system provides automated messages at key stages:
- Scheduled Drop-Off Date
- Initial Vehicle Check-In
- Start of Repairs
- Estimated Completion Date
- Repair Completion
While these automated messages keep you informed of major steps, our team will provide more detailed, personalized information at each milestone.
Our Commitment to You
We believe that frequent, transparent communication is just as important as the quality of our repairs. Our Communication Promise ensures that you're never left wondering about the status of your vehicle. We're dedicated to providing you with:
- Clear, jargon-free explanations of repairs
- Prompt responses to your questions or concerns
- Proactive updates on any changes to the repair plan or timeline
- A direct line to our team throughout the entire process
Experience the Difference
Our Communication Promise is more than just a set of guidelines—it reflects our commitment to customer satisfaction. We invite you to experience the peace of mind that comes with truly transparent auto repair. At Ron's Collision Center, you're not just a customer; you're a partner in the repair process.
Ready to see our Communication Promise in action? Schedule your repair with us today, and discover why our customers trust us with their vehicles time and time again!