Questions & Answers
My vehicle must be towed, can you help?

Ron's Tow Truck Services - Somerset PA

 

Ron’s Collision Center can provide safe, reliable towing services during regular business hours. Unfortunately at this time we do not offer 24-hour towing. So if you experience an emergency and your vehicle must be towed after business hours, please contact a local 24-hour towing company and request they deliver your vehicle to Ron’s. We have a secure key drop, and nearly all local companies are familiar with this process.

 

I need a rental car, can you help?

Enterprise Rent-A-Car on-Site at Ron's Collision Center, Somerset, PA

Enterprise Rental Car is conveniently located on our property and is operated independently from our business. We have a great working relationship with Enterprise and can help with any questions you might have.

Can I drop off my vehicle after hours?

Drop Boxes at Ron's Collision Center

Yes, Ron’s has secure drop boxes for after-hours or weekend vehicle drop-offs. Simply lift the container box and take an envelope. Write your contact info as requested on the envelope, then place your keys in the envelope, seal and deposit the envelope in the safe. That’s all there is to it. Thanks!

What about my deductible?

Review Your Insurance Deductible Amount

 

Deductibles are negotiated with your insurance company either at the time you purchase your insurance or during a review of your policy. Ron’s recommends you meet with your insurance agent each year, or when your needs change, such as perhaps when you might add a new driver to  your auto policy. Your deductible amount and any other customer-pay charges are payable to Ron’s Collision Center at the time of vehicle pick-up.

What forms of payment do you accept?

Credits Cards, Cash, Check Payments Accepted

At Ron’s Collision Center, we accept Visa, MasterCard, Discover, cash and personal checks.

Why do I need to fill out information forms?

FAQ Ron's Preliminary Info Form

At Ron’s Collision Center our customers usually come to us after an accident of some kind. They have suffered a mishap, sometimes very serious, and often they see us as part of their unfortunate event. But at Ron’s we see ourselves as the good guys, dedicated to undoing damage and restoring vehicles to like-new condition. We strive to do this as quickly and efficiently as possible.

We know it can be bothersome to gather information, but it must be done. We have found that gathering all necessary information immediately at the very beginning of the repair process, helps to make everything flow faster. Delays can be eliminated. Often repairs can be completed sooner.

Every customer is different. The preliminary information you provide helps us to understand your unique situation. It allows us to offer best case options for you and your vehicle.  Thank you for helping us by providing your information. Our goal is to exceed your expectations.

P.S.  At no time will we share any information with your insurance company or any other third party company without your expressed permission.

I know the length of time my vehicle is in the shop depends on the size of the repair, but what else contributes to this time I’m without my vehicle?

At Ron’s Collision Center we have over 35 years of experience handling collision claims and populated a list of things that will extend the time your vehicle is in the shop starting with the beginning of the repair process:

  • Waiting on customer information
  • Waiting on customer signed authorizations’
  • Waiting on customer answers pertaining to your vehicle’s repair
  • Waiting on insurance information
  • Waiting on insurance approval
  • Waiting on parts or back ordered parts
How does Ron’s try to overcome these obstacles that contribute to lengthy repairs?

At Ron’s Collision Center we have been using a combination of industry consultants and our own history to build a solid repair process. Through experience we have come to the conclusion that if we can obtain all information needed to answer all questions and meticulously discover every part and operation that is needed at the very beginning of the repair process, keeping in mind that we have little control over the bullet points above, we have a great chance at being successful.

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